About Marchay
Marchay is a curated, membership-based travel service and community for some of the most sophisticated travelers on the market. Recognized by several leading publications as one of the premier luxury travel services, Marchays model provides a unique approach and complete solution to manage its members high-end travel needs.
A key benefit to membership at Marchay is unbiased service by your own dedicated Senior Travel Advisor and team. Marchay provides unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas with additional amenities and preferred partner benefits at over 1,200 hotels, globally.
Role Description
As the Marchay Team Air Specialist, you will work with a team of Travel Advisors on client air bookings and must have exceptional flight knowledge and execution skills in all aspects of flight ticketing: from searching, confirming, and issuing air reservations in the Sabre GDS to understanding complexities of airline routes and pricing to managing debit memos from airlines. The ideal candidate is someone who has extensive industry experience with booking air preferably in the luxury sector and is simultaneously a meticulous and fast-paced worker. Please note that this is not an entry-level role and significant previous air experience is required.
Responsibilities:
Booking Tickets
Search, confirm, hold, and issue air reservations in the Sabre GDS
Reissue tickets as needed (schedule changes, refunds, cancellations, etc.)
Assign seats
Access client records in an accurate manner
Overall manage end-to-end the entire teams flight queues and debit memos
Flight Knowledge
Has awareness and knowledge of international airline rules, rates, and routings
Understand complex pricing
Advise on the best routing/schedules when multiple options
Working with the team
Provide price quotes for proposed routes/itineraries in a prompt and professional manner using proper formatting
Confirm travel itinerary & related services request by phone or email within the stipulated SOPs/SLA
Communicate with travel teams for seamless execution
Send travel documents such as flight itineraries and invoices updated and advise of any schedule changes
Generate commission and financial details to be provided to accounting for invoicing purposes
The role will start off completely internal with potential to become client facing.
Required Hours: 9am-6pm ET Monday to Friday
5+ years of booking air and tracking commission within GDS system
Advanced proficiency with the Sabre GDS
Experience with complex international fares & complex ticketing and exchanges
Professional & service-oriented mentality
Strong verbal and written communication skills
Proactive and resourceful
Detail-oriented and excellent time-management
Top-end of the market compensation package.
Fully-covered medical, dental and vision benefits
401k plan
An opportunity to be part a groundbreaking and new model in luxury travel
You will work alongside the most elite group of travel professionals in the industry
A real say in the future of our business; you will be an early and valued member of the team. Your ideas about how to improve our service will be vital to our success
