We are seeking a highly motivated and versatile professional to join our team in a combined role of Analyst, Tester, and Trainer. The ideal candidate will play a key role across the project lifecycle—from requirements gathering and testing to end-user training and adoption support. This is a remote (US only) position supporting an IT investment and portfolio management initiative. This individual will support a high-impact project leveraging: • ServiceNow Strategic Portfolio Management (SPM) • Proven Optics Capital Planning and Investment Control (CPIC) Application • Proven Optics Technology Business Management (TBM) Cost Modeling Application Key Responsibilities:As an Analyst: • Collaborate with business stakeholders to gather and refine requirements • Develop process documentation, user stories, and business workflows • Support configuration decisions aligned with best practices in IT portfolio and financial management As a Tester: • Develop and execute test plans and test case scenarios • Validate system functionality, reports, and dashboards • Identify and track defects, and support remediation efforts As a Trainer: • Design and deliver training materials, including user guides, video walkthroughs, and SOPs • Facilitate virtual and live training sessions for end-users and stakeholders • Provide ongoing user support and promote platform adoption Required Skills: • U.S. Citizenship OR Permanent Resident • Active Public Trust or higher clearance • 3+ years of experience as an Analyst, Tester, Trainer • Experience documenting functional and technical requirements into User Stories and Expected Results • Experience developing Test Plans, test cases, and tracking issues • Demonstrated ability to test systems against documented requirements • Design and deliver training materials, including user guides, video walkthroughs, and SOPs • Facilitate virtual training sessions for end-users and stakeholders • Extremely well-developed organizational, time management, and analytical skills • Strong attention to detail and documentation skills • Excellent communication skills with the ability to simplify complex technical information • This position allows you to work remotely from within the United States only. • Ability to work 8 AM to 5 PM EST • Ability to work independently in a remote team environment • Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams) • Ability to work effectively in a remote, collaborative environment Highly Desired Skills: • Hands-on experience with ServiceNow Strategic Portfolio Management (SPM) • Familiarity with Proven Optics CPIC or TBM applications • Familiarity with Agile or SAFe delivery methodologies • Experience using ServiceNow Dev/QA/Test environments • ServiceNow certifications • Strong understanding of IT portfolio management, capital planning, or IT financial management Benefits: • Competitive salary • Health, dental, and vision insurance • 401(k) with company match • Paid time off and federal holidays • Flexible remote work environment Apply Job!