Job title: Disputes Back Office
Company: Barclays
Job description: Disputes Back Office
Hamilton
As a Barclays Disputes Back Office you will serve as an advisor to customers who contact the bank regarding billing error or dispute regarding a transaction posted to their account. You will act as an advocate for customers as they attempt to pursue credit from the merchant. Routinely using case management tool and reports to actively review and maintain cases to ensure timely and accurate handling of inquiries. You will be involved in stages of the dispute and chargeback cycle including case initiation and evidence gathering, merchant contact.
Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We’ve helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
Working Flexibly
Weâ re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customersâ and clientsâ needs. Whether you have family commitments or youâ re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Weâ re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances.Â
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
⠢   Actively managing a caseload of 100+ casesÂ
⠢   Maintaining departmental standards regarding to production, quality, and aging
⠢   Protecting the customerâ s federal regulated consumer rights regarding billing error inquiries
⠢   Determining chargeback rights available in accordance with association regulations
⠢   Maintaining a quiet, secure area without the presence of family or co-habitants, free of distractions
⠢   Assisting customers with any account questions regarding disputes
What weâ re looking for:
⠢   One plus years of experience within banking or call-centerÂ
⠢   Solid analytical skills
⠢   Proficient PC skillsÂ
⠢   One plus years of Fraud or Chargeback Experience
Skills that will help you in the role:
⠢   One plus years of disputes or chargeback experience preferred
⠢   Knowledge of credit card processing
⠢   Knowledge of association (MasterCard/ Visa/ AMEX) chargeback regulations
⠢   Knowledge of Reg Z and Reg E
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here in Hamilton, we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Barclays, you’ll have every chance to build a world-class career in this world-class environment.
#LI-Hybrid
More about working at Barclays
Barclays in the US
Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City, a world-class campus in Whippany, New Jersey hosting our Technology and Functional Teams, and sites in Nevada and Delaware supporting our contact center operations.
Purpose and Values
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Respect: We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity: We operate with honesty, transparency and fairness in all we do.
Service: We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence: We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship: We prize sustainability, and are passionate about leaving things better than we found them.
Diversity and Inclusion
Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Working Flexibly
Weâ re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customersâ and clientsâ needs. Whether you have family commitments or youâ re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager. Share job
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The Barclays Way
This is the spirit of Barclays. Itâ s why we exist, what we believe and how we behave. But most importantly, itâ s how we make decisions, take action and get things done.
Purpose
We exist to provide responsible finance to people and business â but also a whole lot more.
Values
We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.
Mindset
We discover our full potential through our desire to Empower, Challenge and Drive each other.
Expected salary:
Location: Hamilton, OH
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