Job title: Bilingual Leasing Support Specialist - Freelance, Remote in USA at Magic Company: Magic Job description : Bilingual Leasing Support Specialist - Freelance, Remote Department: Support & Leadership Employment Type: Full Time Location: Global+ Reporting To: Client via Magic Compensation: $7.00 / hour Description About the Client A leading fintech company revolutionizing payment processing solutions for small and medium-sized businesses across the US. They specialize in providing zero-cost credit card processing, custom mobile apps, and innovative POS systems to help businesses eliminate processing fees and streamline operations. With a focus on merchant success, they're transforming how businesses handle payments while providing comprehensive support to their growing client base. Why does this role exist? We're seeking a Bilingual Leasing Support Specialist to ensure smooth operations between our Spanish-speaking merchants and our payment processing solutions. This role is crucial in maintaining accurate documentation, resolving billing inquiries, and providing exceptional support to our merchant base while ensuring compliance with our leasing procedures. The position serves as a vital bridge between our Spanish-speaking merchants and our internal teams. The Impact you'll make Documentation Management Process and audit leasing paperwork for accuracy and compliance Maintain organized digital records of all merchant documentation Ensure the completeness of merchant files and follow up on missing information Merchant Support Provide bilingual support to merchants regarding their leasing agreements Address and resolve billing inquiries and discrepancies Guide merchants through documentation requirements and processes Internal Collaboration Work closely with the underwriting team to verify documentation Coordinate with various departments to resolve merchant issues Contribute to improving internal processes and procedures Skills, Knowledge and Expertise Required: Fluent in Spanish and English (written and verbal) Minimum 1 year of customer-facing experience Experience with financial documentation or leasing Proven track record of attention to detail Remote work experience WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up. Internet speed of at least 40 MBPS Headset with an extended mic that has noise cancellation and a webcam Back-up computer and internet connection Quiet, dedicated workspace at home Your Superpowers: Documentation management Basic financial literacy Proficiency in the Microsoft Office Suite Experience with CRM systems You should apply if… You thrive in a fast-paced, remote environment You're passionate about providing excellent customer service You enjoy problem-solving and finding solutions You're detail-oriented and take pride in accurate work You're comfortable managing multiple priorities You're proactive and take initiative in your work What to expect... Work Setup: Remote position Must have a reliable internet connection and a quiet workspace Required to provide own computer with Intel Core i5 or something similar, or higher operating system Working Hours: TBD but will follow a PST (Pacific Standard Time) schedule Occasional weekend availability for urgent matters 40 hours per week Compensation: $7 per hour No benefits package included Benefits Expected salary : Location : USA Apply for the job now! Apply for this job