About Us
HostMy is a growing, Knoxville-based provider of B2B hosted telephone services, delivering best-in-class Hosted PBX/VoIP solutions tailored to small and mid-sized businesses. Our commitment to quality, reliability, and customer satisfaction has positioned us as a leader in our space.
Position Overview
We are seeking a Billing and Contracts Administrative Assistant (BCAA) to support our operations team in reviewing new and existing customer contracts, assisting with billing matters, and responding to client inquiries. This is a critical role that ensures our contract and billing processes run smoothly and that customer concerns are addressed with accuracy and care. The BCAA will also assist company administrators with a range of special projects and administrative duties.
Key Responsibilities
• Review new customer contracts and monitor upcoming terminations
• Calculate and communicate early termination fees
• Coordinate return of company-owned equipment
• Assist with adjustments to customer accounts
• Investigate and resolve discrepancies in contracts and billing
• Respond to customer inquiries regarding their contracts and monthly invoices
• Research compliance requirements at the state and municipal level
• Provide administrative support, including:
• Preparing agendas
• Scheduling and coordinating travel arrangements
• Conducting research and compiling data
Qualifications & Skills
• Strong interpersonal, active listening, and attention to detail skills
• Professional, helpful attitude and calm under pressure
• Ability to interpret and explain contract terms
• Proficient in Google Docs and general office software
• Quick learner with strong problem-solving skills
• Comfortable working independently from a home office
• Flexible and adaptable with day-to-day responsibilities
Additional Requirements
• Must successfully pass a background check
• Pre-employment drug testing is required
Benefits
• 401(k) with matching
• Health insurance
• Dental insurance
• Health savings account (HSA)
• Paid time off
Schedule
• Monday to Friday
• Remote/Work from home
Job Type: Full-time
Pay: $15.00 – $18.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
Work Location: Remote
