About Workwarp: We are seeking a motivated and compassionate Care Management Associate to join our team as a remote worker. This is a 100% work-from-home position, offering the flexibility to live anywhere in the United States. We offer a competitive salary and immediate start opportunities. Responsibilities: As a Care Management Associate, you will be a key partner in helping individuals navigate their healthcare needs. Your responsibilities will include: Managing a high volume of inbound calls (40-60 per day) to assist members with their healthcare inquiries. Conducting initial assessments and coordinating care group assignments. Utilizing established protocols and systems to identify member needs, make appropriate referrals, and ensure access to necessary healthcare services. Monitoring member cases for potential issues and escalating concerns to clinical staff. Building and maintaining accurate member records within our systems. Providing support to colleagues by documenting calls, taking messages, and resolving issues. Adhering to compliance requirements and maintaining confidentiality. Participating in team meetings and contributing to process improvements. Qualifications: Minimum of 6 months of experience in a high-volume call center environment is required. Proficiency with computers, including Microsoft Word, Outlook, and Excel. Excellent communication, interpersonal, and problem-solving skills. Ability to multitask, prioritize, and work independently. Strong empathy and a commitment to providing exceptional customer service. High school diploma or equivalent required. Work Schedule: Standard working hours are Monday through Friday, 12:30 pm - 9:00 pm EST. Occasional Saturday shifts and special occasion shifts may be required. Benefits: We offer a competitive salary of $24-$30 per hour and a supportive remote work environment. Ready to make a difference? Apply Now! Apply for this job