Now hiring at careercusp for a Customer Service Representative/call Center! We’re looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. A salary of Competitive salary is offered.
Duties and Responsibilities
• The chance to work 100% from the comfort of your home via a personal computer
• You must reside in the USA…
• Handle inbound customer inquiries and provide exceptional customer service.
• Become the subject matter expert on software developed by the ABFM and be able to assist physicians.
• Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude.
• Proven work ethic and a team player.
• Ability to multitask and work with multiple systems to manage and maintain customers.
• Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns.
• Efficiently and accurately document all conversations and escalate if warranted.
• Perform above the standards in evaluation reviews by supervisory personnel.
• Alert management to service concerns not resolved in a timely and acceptable manner.
• Ability to communicate effectively by email.
• Performs other duties as required or assigned for professional development.
• Must take initiative and possess a strong sense of urgency.
• Excellent communication skills.
• Has experience and is confident with level 1 technology.
POSITION REQUIREMENTS:
• High school diploma or equivalent
• Previous work experience in the customer service/support field
• Knowledge of Microsoft Office components (Word, Excel, Outlook)
• Professional attitude and appearance
• Professional office experience
• Accustomed to call center metrics
• Be coachable
• Must be reliable
• Maintain an open flexible schedule to meet the needs of the organization.
Benefits:
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
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