Remote Customer Experience Specialist
Remote (Preferred locations: Springfield, VA, Columbia, SC, Charleston, SC, Ronkonkoma, NY. Manchester, CT, and Jacksonville, FL)
Part-Time (20-30 hours) | Flexible Scheduling
Join the team behind Flight—an indoor adventure park where thrill meets family fun! From trampolines and ninja warrior courses to laser mazes and virtual reality, we bring high-energy entertainment to all ages. Now, we’re looking for a dynamic Customer Experience Specialist to help us elevate our guest interactions from good to unforgettable—all from the comfort of your home.
What You’ll Do
• Make outbound calls to businesses to promote our programs and events
• Respond to phone and email inquiries with warmth, clarity, and precision
• Guide guests through booking birthday parties, group events, and promotions
• Collaborate with teammates to ensure smooth transactions and top-tier service
Who You Are
• A natural communicator—friendly, articulate, and attentive
• Fluent in English (spoken, written, and comprehension)
• A team player who’s proactive, dependable, and detail-oriented
• Tech-savvy with solid typing and database navigation skills
• Experienced in customer service (call center experience is a plus!)
• Positive, professional, and ready to make someone’s day
Who You Are
• Reliable internet connection and quiet workspace
• Comfort using email, phone systems, and basic computer tools
• Availability to work flexible hours, including weekends if needed
Why Join Flight?
• Work remotely while supporting a fast-growing entertainment brand
• Be part of a fun, energetic team that values genuine connection
• Help families and groups create unforgettable memories
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
• Work from home
Work Location: Remote
