About the position
Responsibilities
• Address support inquiries about HRCC/ResMax services such as GA intervention fees, billing issues, and reservations.
• Collaborate with hotel leaders and vendors to set up ResMax.
• Curate and translate documents, including marketing materials and website updates, into Spanish.
• Build and analyze reports to provide visibility into performance; conduct root cause analysis and make recommendations.
• Update daily records of tasks and activities in Salesforce.
• Perform other duties and functions that would support HRCC as assigned.
Requirements
• Proficient in data analysis using Microsoft Excel (including pivot tables).
• Ability to build templates and mail merges in Word.
• Create PowerPoint presentations.
• Bilingual in English and Spanish.
• One (1) year experience working in Sales, Reservations, or Front Office at a Hilton hotel or other major hotel company.
• Six (6) months working within Hilton Reservations and Customer Care.
Nice-to-haves
• BA/BS Bachelor’s Degree.
• Three (3) months experience in the HRCC Business Development Team (ResMax Global Support or Hilton Housing).
• Experience creating marketing material utilizing PowerPoint & Canva.
• Conversational in Portuguese, both written and spoken.
Benefits
• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
• Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Mental health resources including free counseling through our Employee Assistance Program.
• Paid Time Off (PTO).
• Comprehensive medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance.
• 401(k) savings plan with company match.
• Flexible spending accounts and health savings account.
• Access to a care coordination program (“Wellthy”).
• Legal services program and educational assistance program.
