About the position
Responsibilities
• Provide a variety of services to online shoppers via email communication.
• Resolve customer problems by clarifying requests, questions, and complaints.
• Maintain customer records by updating account information.
• Review support requests and clarify customer complaints to determine the cause of problems.
• Select and explain the best solutions to solve customer issues.
• Expedite corrections or adjustments and follow up to ensure resolutions.
• Recognize, document, and alert management of trends in customer issues.
• Recommend process improvements and coordinate with merchant affiliate networks.
Requirements
• High School Diploma/GED
• 1-3 years of customer service experience including chat or email
• Knowledge of internet stores/shopping
• Ability to navigate the internet
• Knowledge of technical/keyboard shortcuts (e.g., CTRL + C; CTRL + V)
• Typing speed of 50 WPM or more.
Nice-to-haves
• Typing speed of 55+ WPM
• Bank or Teller experience
• Data entry experience
• Any retail experience
• Experience working for an internet-based company.
Benefits
• All equipment provided for remote work
• Flexible working hours after training
• Opportunity to work with a large, reputable company
