Job Summary:
The Customer Care Representative serves as the first point of contact for customers, providing timely, accurate, and professional assistance. This role is responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience through excellent service and communication.
Key Responsibilities:
• Respond to customer inquiries via phone, email, chat, or in person in a courteous and professional manner
• Resolve product or service issues promptly by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Process orders, forms, applications, and requests accurately and efficiently
• Maintain customer records by updating account information in CRM or relevant systems
• Collaborate with internal departments such as sales, logistics, and technical support to ensure seamless service delivery
• Provide product/service information and guidance to customers based on their needs
• Follow up on customer interactions to ensure resolution and satisfaction
• Escalate complex issues to the appropriate department or supervisor as needed
• Adhere to company policies, procedures, and service standards
Requirements:
• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
• 1–3 years of customer service or call center experience preferred
• Proficiency in customer service software, CRM systems, and Microsoft Office (Outlook, Word, Excel)
• Strong communication and problem-solving skills
• Ability to remain calm and empathetic in high-pressure or challenging situations
• Excellent organizational skills and attention to detail
• Ability to work independently and as part of a team
