Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent on a fixed-term contract until July 2025. As a Customer Service Agent, you will play a crucial role in delivering exceptional customer experiences, driving sales, and ensuring that our customers receive the highest level of service. If you have a passion for customer service and are looking for a new challenge, we want to hear from you!
Key Responsibilities:
Customer Services:
- Manage existing customer enquiries and issues to ensure first-step resolution where possible.
- Proactively deal with customer queries to maximize opportunities to protect and increase revenue for the company.
- Engage with team competitions and incentives to drive personal and team goals.
- Achieve individual minimum KPI levels – daily, weekly, and monthly.
- Provide feedback on the impact of changes to processes to the Customer Care Manager.
- Deliver exceptional customer service at all times, in accordance with the Customer Service Charter, and drive positive Feefo/Google reviews.
- Deal effectively with customer complaints and resolve them to the satisfaction of the customer or escalate to the Customer Care Manager where necessary.
Operations:
- Maintain accurate records of all communications with customers on the RS3 Cloud system.
- Ensure all reporting tools are correctly completed to the agreed timelines.
- Escalate any system issues that are reducing the department’s ability to run effectively.
- Escalate any issues raised by customers regarding customer-facing technology.
- Provide suggestions and feedback to the Customer Care Manager regarding improvements to systems that would enhance customer experience or improve activity.
- Assist the Customer Care Manager in identifying ways to improve department processes.
- Ensure all equipment is maintained and kept in good working order.
What We Offer:
- Competitive salary of £26,750 per year.
- 20 days pro-rata holiday entitlement plus bank holidays.
- Extra day holiday for your birthday/personal day.
- Annual Company Events Day.
- Hybrid Working.
- Enhanced family policies – Maternity, Paternity.
- Discretionary bonus scheme.
- Laptop provided.
Requirements:
- 2 years of customer service experience.
- Ability to work in a remote environment.
- Monday to Friday, with some weekend availability.
How to Apply:
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application today. Apply To This Job
