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About American Express UK
American Express is one of the most popular credit card issuers in the world that specialises in the issuance of various cards – prepaid, charge, and credit cards for private individuals and corporate bodies. The company also issues traveller’s checks, tour packages, car rental reservations, and personal travel planning services
Your role
As an intern, you will have the following responsibilities:
- The Customer Service and Business Strategy (CSBS) Internship will offer you a view of the end-to-end business operations.
- The interns are collaborators, contributors, and project managers, working with colleagues to help resolve some of the most sophisticated business challenges.
- The focus is to provide the world’s best customer experience every day.
- GSG is where to deliver differentiated customer service, engage the value proposition, drive revenue growth, and discover efficient ways of doing business.
- Responsible for your own project over 10 weeks, your contributions will have a direct impact through identifying process gaps and creating improvement strategies.
- This is a scheme for the curious and open-minded; GSG and TLS cover a broad range of departments and projects, and your work will be diverse.
- You will be responsible for managing a project over the course of ten weeks, solving a real business need; your project could be in a range of areas, including project and change management, servicing strategy, colleague engagement, capabilities product management, process engineering, or customer experience, among a broad range of other possibilities.
Training & development
The Internship program starts with induction and training sessions to help you develop your technical and professional skills. During the program, experienced managers and team members will guide you, and you will be paired with a buddy to ensure you receive all the support you need to grow.
Benefits
American Express provides a great working environment along with the following benefits:
- Competitive salary
- Mentorship and guidance
- Time-off plans
- Gain hands-on industry experience
- Flexible working arrangements
- Learning & development programs
Career progression
The Summer Internship Programme is the main pipeline into the full-time CSBS Graduate Programme, a two-year program designed to attract and develop diverse talent to be the colleagues of the future.
Work-life balance
American Express provides various flexibilities for colleagues to thrive personally and professionally. Depending on the role and business needs, you will work onsite, in a hybrid model, or fully virtual to maintain a healthy work-life balance.
Culture & vibe
American Express fosters a positive culture where every employee is valued and heard. The company promotes inclusivity, ensuring everyone feels a sense of belonging. Amex embraces employee diversity and acknowledges varied perspectives and opinions.
About you
To apply for this role you need to have the following eligibility criteria:
- Strong social skills with the ability to work independently or in teams
- An ability to communicate and collaborate well with people at all levels
- Have an interest in process improvement and different ways of solving problems
- Highly motivated with the ability to lead projects and initiatives to completion
- The ability to lead and bring others with you
- Be analytical, with an interest in both quantitative and qualitative analysis
- Experience in customer service is desirable and previous industry experience is not necessary
- Must be a penultimate year undergraduate from any degree subject area
How to apply
To apply for this position, click the “Apply on employer site” button below, which navigates you to the careers page where the application can be submitted directly.
Sources
The following sources were used in researching this page:
- youtube.com
- americanexpress.com
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