About the position
Responsibilities
• Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
• Assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
• Identify, evaluate and understand member needs to provide complete and accurate advice and solutions for insurance products and services.
• Provide detailed issue diagnosis while minimizing member transfers, escalations, and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining engaging member interactions across multiple channels.
• Maintain required Property & Casualty license and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
• High School Diploma or GED equivalent.
• Ability to provide exceptional customer service by communicating clearly and professionally by phone and email.
• Ability to prioritize and multi-task while navigating through multiple business applications.
• Knowledge and understanding of insurance regulatory and compliance requirements.
• Acquire Property & Casualty licenses and state registrations within 90 days of hire.
Nice-to-haves
• 1 year of customer contact experience in a needs-based sales environment.
• 6 months experience frequently communicating with customers by phone, e-mail, and/or face to face.
• US military experience through military service or as a military spouse/domestic partner.
Benefits
• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance.
