About the position
Responsibilities
• Provide information about SSA’s programs and services to the public.
• Determine eligibility for benefits administered by SSA.
• Update records using SSA’s computer systems.
• Deliver high-quality customer service in a call center environment.
• Engage with customers over the phone to address inquiries and provide assistance.
Requirements
• Must be a U.S. citizen.
• Excellent communication and people skills are required.
• Entry-level position, no prior experience necessary.
Nice-to-haves
• Experience in customer service or related fields is a plus.
• Education in a relevant field may be considered.
Benefits
• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• On-the-job training
• Work from home
• Vision insurance
• 401(k) matching
• Loan forgiveness
• Opportunities for advancement
• Flexible schedule
• Life insurance
• Paid sick time
