Unlock Your Potential with Flutter International:
- Start Date: Immediate openings available
- Location: Remote (with flexible working arrangements)
- Company: Flutter International, part of Flutter Entertainment Plc
- Position: Customer Support Advisor
- Compensation: Competitive salary and benefits package
The Role:
Are you passionate about delivering exceptional customer experiences? Do you thrive in dynamic environments and have a knack for problem-solving? We’re on the hunt for a talented Customer Support Advisor to join our International Customer Service Team!
As a Customer Support Advisor, you’ll play a pivotal role in shaping customer experiences and driving loyalty. You’ll work closely with our forward-thinking team, supported by managers invested in your career growth. Your adaptability, quick learning ability, and excellent communication skills will enable you to navigate various products and communication channels, including live chat and email.
What You’ll Be Doing:
Reporting directly to the Team Leader, you’ll:
- Respond promptly and effectively to customer inquiries, showcasing high attention to detail.
- Ensure timely resolution of complex customer issues and proactively develop customer relationships.
- Escalate recurring issues to Team Leaders/SMEs and relevant internal departments.
- Contribute to the ongoing development and improvement of the customer experience.
Who We’re Looking For:
If you have:
- Excellent English communication skills (written and oral).
- 1-2 years of customer service experience in a multi-channel contact center environment.
- Proficiency in Microsoft Word, Excel, and Internet applications.
- A customer-centric approach with a proven ability to resolve issues.
- Initiative and a ‘can-do’ attitude with a passion for improving customer experiences.
Desired Skills:
* Foreign language knowledge (a bonus)
* Familiarity with gaming products and applicable expertise
* Experience with multiple communication channels
About Flutter International:
We’re a global sports betting, gaming, and entertainment provider, committed to creating a safe, responsible, and sustainable environment. As an equal opportunity employer, we value diversity and inclusivity.
Take the Next Step:
Ready to join our dynamic team and elevate customer experiences? Apply now and let’s discuss how you can become a vital part of our success story.
