Cybercrime is rising, reaching record highs in 2024. According to the
FBI’s IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.
We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the
Best Startups to Work
for in Austin, made the
Inc. 5000 list, and won
Best Culture
by Purpose Jobs two years in a row. We are guided by our
core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.
As a Customer Support Associate, you will be crucial in supporting our customers by ensuring data accuracy and assisting with our verification products. You will be our users’ trusted point of contact and an essential part of the fraud prevention process. In addition to maintaining the integrity of our product database, you will help facilitate manual processes related to ordering and verifying payoffs and other critical customer workflows.
Responsibilities
Meticulously examine data from various sources to ensure accuracy and completeness
Identify and correct data errors and inconsistencies
Research and verify missing information to ensure data completeness
Conduct an average of 35 daily outreach calls to confirm business information
Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency
Provide high-quality, responsive support to customers using our verification products
Document customer interactions and escalate issues when appropriate
Help to create guides and other training materials for customers on our products
Assist with ordering and receiving documentation from lenders and other sources
Maintain confidentiality and security of sensitive information
What You Will Need
Clerical office skills, including computer skills and data entry, are preferred
Strong communication and interpersonal skills with a customer-first mindset
Detail-oriented with strong investigative skills
Reliable with a positive and professional attitude and strong work ethic
Ability to learn and navigate multiple systems and portals
Adaptability to handle changes in procedures and software systems
Ability to prioritize, ask questions when appropriate, and exercise good judgment
Strong organizational skills with an ability to manage time and resources effectively
Comfort with both customer-facing responsibilities and internal data integrity work
A curiosity to take on new challenges and help build new processes
Benefits
Flexible vacation
12 company-paid holidays
10 paid sick days
No work on your birthday
Health, dental, and vision Insurance (including a $0 option)
401(k) with matching, and no waiting period
Equity
Life insurance
Generous parental paid leave
Wellness reimbursement of $300/year
Professional development reimbursement
Competitive pay
We believe that company culture is the best predictor of success. Learn more about CertifID’s culture here
Additional Information
Change doesn’t happen overnight, and the same goes for us here at CertifID. We PROGRESS collectively and individually as we grow, abiding by our core values. Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, Send It.
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