Join our team as a CSR handling inbound calls, live chats, and emails. You’ll create tickets, update our CRM, provide status updates, and resolve issues with empathy and clarity.
Remote
Responsibilities:
Answer customer inquiries across channels; document and escalate as needed
Track cases to resolution and follow up with timely updates
Process basic payments, refunds, or account changes
Qualifications:
Clear written and verbal communication, fast typing, strong multitasking
Comfort with CRM/ticketing tools; reliable internet and quiet workspace
Prior customer service experience is a plus, training provided
Benefits:
Paid Time-Off, Flexible Schedule, 401K Match, Employee Referral Program, Paid Sick Days, Work From Home
Additional Compensation:
Bonus
Skills:
Call Centers, Customer Support/Service, Customer Escalations, Call Center Management, Customer Relationship Management (CRM) Systems, Typing, Data Entry, Web Browsers
About the Company:
KTL Mobile Automotive AC Services LLC
KTL Mobile Automotive AC Services LLC is a Phoenix-based mobile specialist for automotive air-conditioning diagnostics, recharge, and repair for cars, trucks, and small fleets.
Company Size:
1 – 10
Headquarters:
Phoenix, AZ, US
