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Designation: Customer Support Executive
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Location: BKC, Mumbai (Hybrid)
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Shift Timing: 10 am to 7 pm (9 hours)
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Employment Type: Full-time, Fixed-Term (6 Months)
We are seeking a Mumbai based, enthusiastic and customer centric Supplier Support Executive for a fixed-term contract of six months who will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through our care channels (phone, email, live chat, etc).
Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you!
About Nivoda
Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.
Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
The company’s sales have grown over 250% in the last 12 months, and the team has grown from 30 to 500+ internationally. We are a global team of big thinkers, risk takers and hard workers.
What you’ll do:
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Ensure customer care channels, including email inbox, live chat and phone calls, are monitored, and responses are quick, friendly, professional and helpful
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Take care of all Global Suppliers who are already listing their stock on Nivoda
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Supporting suppliers by providing quick, honest advice and confident and clear responses
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Supporting global operations team by getting quick answers from the suppliers by following up with them
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Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
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Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
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Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
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Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
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Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product
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Keep Suppliers well informed of changes to their orders, deliveries, returns
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Completing tasks at a quick pace with effective management
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Record issues and work with other teams to improve customer experience
What you’ll need:
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Mumbai based, fluent English speaker
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Excellent & courteous written and verbal communication
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Experience in a customer service and facing role and willingness to learn
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Knowledge of diamonds preferable but not required
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Responsible and reliable
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Excellent people skills and compassion
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A team player and can collaborate with wider teams
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Passionate about great customer service
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Ability to manage time effectively.
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Comfortable to work in rotational shifts.
What you’ll get:
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Ability to join an exciting and truly global team.
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A vital role and pivotal to the organization’s success.
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A dynamic work environment in a fast-paced and growing company.
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Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
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Generous holiday entitlement
*This is a six-month contract role with the possibility of extension based on performance and business needs.
