About the Role: We’re on the hunt for a talented Customer Support Representative, Payroll, to join our vibrant team! As a Homie, you’ll be the face of our company, delivering top-notch customer support services to small businesses via phone, email, and chat. You’ll help our clients navigate payroll-related inquiries, troubleshoot technical issues, and ensure seamless usage of our payroll product. If you’re passionate about supporting small businesses, have a knack for problem-solving, and excellent communication skills, we want to hear from you!
Responsibilities:
- Deliver exceptional customer support services via phone, email, and chat, responding promptly to customer inquiries and resolving issues efficiently.
- Troubleshoot and resolve customer-reported problems, escalating issues as needed and collaborating with internal teams to convey customer feedback.
- Educate customers on the features, functionalities, and best practices of our payroll product, ensuring they get the most value from our solutions.
- Maintain accurate records of customer interactions, inquiries, and resolutions in our customer support system.
- Contribute to the overall customer satisfaction and retention goals, striving to exceed customer expectations.
Requirements:
- 2+ years of customer support experience, with 1+ year working in payroll support or implementation.
- Strong understanding of payroll fundamentals at the federal, state, and local levels.
- Proven track record of providing exceptional customer service in a contact center environment.
- Excellent communication skills, with a friendly and professional demeanor.
- Tech-savvy with the ability to quickly learn and navigate new software applications.
- Ability to work independently and collaboratively within a team.
What We Offer:
- Competitive salary: $20 per hour depending on experience (Houston only).
- Stock Options – Everyone is an Owner!
- 401(k) program + 4% company match.
- Employer supplemented Medical, Dental, and Vision Insurance Plans.
- 20 days of accrued PTO, annual paid holidays, and paid volunteer time off.
- Continued learning and development stipend.
- Paid life insurance, short- and long-term disability coverage, and paid parental leave after 1-year of service.
- Flexible work arrangements, including work from home options.
How to Apply: Ready to join our dynamic team and empower small businesses? Apply Now and let’s discuss how you can become a vital part of our success story!
