Lead a cross-functional Zendesk team to conduct contact center value consulting engagements. Develop compelling recommendations and present back to customer executive partners. Proven experience leading digital strategy and digital roadmap projects in a complex business and CX environment with strong facilitation skills with the ability to balance conversation within groups. Deep understanding of and passion for the customer lifecycle and managing the customer experience. Facilitate CX assessments with Zendesk customers and prospects to help them identify and solve customer service business challenges. Help customers/prospects develop coordinated, omni-channel customer engagement strategies. Use market/industry data to develop compelling content themes/topics for customer presentations. Assist in the authoring of content (e.g. white papers) focused on customer experience and industry trends.
Zendesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
