HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Today, our 700+ team members across the globe are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a detail-oriented Data Analyst to join our growing team and help drive data-driven decision making across our homecare SaaS platform. In this role, you will analyze complex datasets to uncover insights that improve patient outcomes, optimize caregiver operations, and enhance our software platform’s performance. You’ll work closely with product, engineering, and customer success teams to translate data into actionable business intelligence.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a hybrid position based out of our Midtown Manhattan, with an on-site presence required 2 days per week to support team collaboration.
Essential Job Duties
Data Analysis & Reporting
Analyze user behavior, platform usage patterns, and operational metrics to identify trends and opportunities for improvement
Create comprehensive reports and dashboards for internal stakeholders and executive leadership
Develop automated reporting solutions to track key performance indicators (KPIs)
Conduct ad-hoc analyses to support business decisions and product development initiatives
Healthcare & Homecare Domain Expertise
Analyze patient care data to identify patterns that can improve health outcomes and care delivery
Monitor compliance-related metrics and reporting requirements specific to healthcare regulations
Evaluate caregiver scheduling optimization, patient-caregiver matching effectiveness, and care plan adherence rates
Support analysis of clinical quality measures and patient safety indicators
Technical Data Management
Extract, clean, and validate data from multiple sources including our SaaS platform, third-party integrations, and external healthcare systems
Maintain data integrity and implement quality assurance processes
Collaborate with engineering teams to improve data collection and storage practices
Design and implement data models to support analytical requirements
Stakeholder Collaboration
Partner with product managers to analyze feature usage and inform product roadmap decisions
Support customer success teams with data-driven insights to improve client retention and satisfaction
Present findings and recommendations to cross-functional teams and senior leadership
Work with sales teams to develop data-backed proposals and customer success stories
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
Bachelor’s degree in Data Science, Statistics, Mathematics, Economics, or related analytical field
2-4 years of experience in data analysis, preferably in SaaS, healthcare, or related technology environments
Proficiency in SQL for data extraction and manipulation
Experience with data visualization tools (Tableau, Power BI, or similar)
Strong skills in Excel/Google Sheets and statistical analysis
Understanding of statistical concepts and hypothesis testing
Experience working with large datasets and database management systems
Databases: SQL Server, PostgreSQL, MySQL, or similar relational databases
Visualization: Tableau, Power BI, Looker, or equivalent business intelligence tools
Analytics Platforms: Google Analytics, Mixpanel, Amplitude, or similar product analytics tools
Spreadsheets: Advanced Excel/Google Sheets including pivot tables, VLOOKUP, and statistical functions
Version Control: Git for collaborative analysis and code management
Preferred Skills
Previous experience in healthcare, homecare, or senior care industries
Familiarity with healthcare data standards (HL7, FHIR) and compliance requirements (HIPAA, state regulations)
Experience with cloud-based analytics platforms (AWS, Google Cloud, Azure)
Knowledge of predictive modeling and machine learning techniques
Background in SaaS metrics and customer lifecycle analysis
Experience with A/B testing and experimental design
Certification in data analysis tools or methodologies
Additional Information
The base salary range for this US-based, full-time, and exempt position is $115,000-$125,000/yr not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
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