Excited to find a good fit! We’re looking for a customer service VA. You must be experienced with Re:Amaze and you must check in with me daily.
What You’ll Do:
Respond to customer emails and messages inside Re:amaze following our Customer Service Playbook.
Guide customers through refund and return processes according to our policies.
Provide shipping updates using order tracking information
Reassure and support customers experiencing delays or issues.
Document unusual or unclear cases in our “Open Questions” tracker for review.
Always maintain a kind, empathetic, and professional tone in line with our templates.
Requirements:
Proven experience using Re:amaze (must-have).
At least 1 year of experience in customer support, email support, or subscription-based businesses.
Strong written English communication skills with a warm, human touch.
Detail-oriented — able to follow structured playbooks and templates without deviation.
Proactive about escalating situations outside the playbook.
Comfortable working independently with quick turnaround times.
