Join a Culture of Excellence and Collaboration at Blue Cross Blue Shield of Arizona
We are seeking an exceptional Execution Manager to join our Operational Excellence team! As a hybrid/remote position, this role offers the flexibility to work from anywhere while being part of a dynamic team driving process efficiency, financial strength, and operational performance. If you have a strong and diverse skillset in relevant areas and a passion for excellence, we encourage you to apply for this exciting opportunity.
About Blue Cross Blue Shield of Arizona
Blue Cross Blue Shield of Arizona (AZ Blue) is a leading health insurance provider dedicated to inspiring health and making it easy for individuals, families, and businesses. With a variety of health insurance products and services, we aim to meet the diverse needs of our customers. Our mission is to fulfill our commitment to providing quality healthcare and exceptional customer service.
Purpose of the Job
The Operational Excellence team plays a vital role in driving process efficiency, financial strength, operational performance, and the success of strategic imperatives across the organization. As an Execution Manager, you will support the Operations Excellence team in driving various initiatives across the entire value stream of the organization. You will work closely with business partners to understand their needs and challenges, develop and implement solutions, and provide support and guidance across the enterprise.
Key Responsibilities
- Work with operational managers and technical leads to deliver mission capability, identify and resolve issues, and continually improve performance.
- Define objectives, identify and prioritize opportunities, develop approach/schedule and process to track/monitor progress.
- Serve as a “change agent,” constantly challenging conventional thinking, approach, and current business methods.
- Utilize knowledge and understanding of Healthcare payor industry business models and core processes to drive solutions.
- Solve complex system and operational problems with results-driven solutions.
- Identify problems and research alternatives through testing and consulting with peers.
- Design and implement integration solutions across a wide range of business domains, along with consultative experience to develop long-term implementation roadmaps.
- Deliver complex re-engineering and simplification/standardization/optimization of identified global cross-functional processes as directed.
- Conduct and participate in design walkthroughs with architects, designers, developers, and possibly providers.
- Ensure the quality of one’s own and/or a project team’s deliverables through adherence to project standards and methodologies.
- Manage integrated project plans across programs to ensure consistency and oversee delivery of activities.
- Partner with Continuous Improvement teams to establish standards for future state workflows.
- Create key performance indicators and management reports that transparently show and monitor improvement and performance.
- Identify issues by thoroughly examining and exploring demands to reduce operational and service costs.
- Quickly identify operational inefficiencies and deliver against plans to improve operations.
- Leverage feedback from field and customer, build quantified, substantiated cases to drive upstream process improvements.
- Be an active and supportive team member in an environment of inclusion, open discussion, and results-driven collaboration.
- Maintain effective relationships with internal and external customers, assisting with the development of external communications related to all assigned projects.
- Establish and meet short- and long-term department goals in accordance with overall company objectives and divisional strategic planning.
Requirements
Essential Qualifications
- 7+ years of experience leading/managing technical and business projects, business analysis, systems applications, and/or operations.
- 6+ years of experience in project management.
- 5+ years of experience in healthcare or a similar field, developing business plans and customer specifications.
- 3+ years of Agile experience.
- 3+ years of experience at a Healthcare payor in 2 or more business domains (Claims, Enrollment, Billing, Finance, Configuration, EDI, and/or Fulfillment).
- 2+ years of management experience.
- High-School Diploma or GED in a general field of study.
Preferred Qualifications
- 10+ years of experience leading/managing technical and business projects, business analysis, systems applications, and/or operations.
- 10+ years of experience in project management.
- 5+ years of Agile experience.
- Bachelor’s Degree in business, computer science, mathematics, or statistics field of study.
- Project Management Professional (PMP) certification.
- Six Sigma certification.
- Change Management Certification.
Skills and Competencies
Essential Job Skills
- Experience partnering and driving solutions with IT teams.
- Planning, organizing, securing, and managing resources to successfully complete specific program goals and objectives.
- Ensuring that programs run within scope, time, and budget constraints.
- Interfacing with task and functional leaders, subcontractors, and support personnel.
- Leading teams in developing new products, processes, standards, or operational plans in support of the project.
- Strong analytical skills.
- Ability to conduct data analysis, process analysis, and root cause analysis.
- Requires ability to influence others outside of own area on policies, practices, and procedures.
- Managing and integrating teams of differing responsibilities, skills, and company compositions.
- Strong writing skills with attention to detail.
- Advanced PC proficiency.
- Advanced planning and project management skills.
- Must communicate with employees at all levels across the organization.
- Proficient in using Excel.
Preferred Job Skills
- Intermediate programming language and operating systems.
- Expert-level experience in Excel.
- SharePoint experience.
- Background in creating documentation.
Career Growth Opportunities and Learning Benefits
At Blue Cross Blue Shield of Arizona, we are committed to the growth and development of our employees. As an Execution Manager, you will have opportunities to:
- Develop new skills and expertise in process improvement and operational excellence.
- Collaborate with cross-functional teams to drive strategic initiatives.
- Contribute to the development of company-wide policies and procedures.
- Participate in training and development programs to enhance your leadership and technical skills.
Work Environment and Company Culture
We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on:
- Collaboration and teamwork.
- Open communication and transparency.
- Accountability and results-driven performance.
- Continuous learning and growth.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Retirement savings plan.
- Paid time off and holidays.
- Opportunities for professional growth and development.
Conclusion
If you are a motivated and results-driven professional with a passion for operational excellence, we encourage you to apply for this exciting opportunity. As an Execution Manager at Blue Cross Blue Shield of Arizona, you will play a critical role in driving process efficiency, financial strength, and operational performance across the organization. We look forward to hearing from you!
