Join our team as an Executive Customer Relations Assistant Manager and play a vital role in driving customer satisfaction and loyalty! We offer a flexible, hybrid remote work arrangement, allowing you to work from the comfort of your own space. As a key member of our Executive Customer Relations team, you will be responsible for leading and supporting a team of customer-facing professionals to resolve complex customer issues and rebuild relationships. With a competitive salary range of $58,100 - $96,900 annually, this is an exciting opportunity to take your customer service career to the next level. This is a full remote job opportunity available to candidates based in the United States, specifically in North Carolina. Key Responsibilities: Lead and support a team of Executive Customer Relations professionals to resolve complex customer issues and rebuild relationships Escalation point for team members, providing guidance and support to resolve sensitive and complex situations Analyze workload, assign cases, and monitor productivity while providing proactive guidance and real-time support to the team Develop and maintain relationships with business partners and leadership, providing trend data and insights on customer pain points Coach and mentor team members to ensure they are representing the company in a professional and courteous manner Perform case audits to ensure quality and consistency, engaging other teams as needed to support customer retention Develop and negotiate offers for customer compensation and resolution, maintaining a professional and courteous attitude Maintain consistent execution, meeting quality standards and delivering key operational metrics in compliance with company and regulatory requirements Represent the company's Executive Office in all customer communications, conducting business professionally and courteously Qualifications: High School Diploma or GED required 3-5 years of customer service experience, with 1 year of contact center experience preferred Lowe's is an equal opportunity employer and welcomes applications from diverse candidates. We offer a range of benefits and a competitive salary package. If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply! Apply Now: Don't miss out on this exciting opportunity to join our team! Apply today and take the first step towards a rewarding career with Lowe's. Apply for this job