Are you a seasoned professional with a passion for e-commerce and a knack for driving business growth? Do you have a strong background in sales and account management, with a keen eye for commercial awareness and a talent for developing and executing sales and marketing strategies? If so, we have an exciting opportunity for you to join our team as an E-Commerce Customer Business Manager at Nutramax Laboratories.
**About Us**
At Nutramax Laboratories, we’re a leading manufacturer of high-quality pet health products, dedicated to providing innovative solutions for pet owners and veterinarians alike. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the pet industry. As we continue to grow and expand our e-commerce presence, we’re seeking a highly skilled and motivated individual to lead our e-commerce customer business strategy and drive sales growth.
**Job Summary**
As our E-Commerce Customer Business Manager, you’ll be responsible for developing and executing our e-commerce strategy for Chewy and California Pet Pharmacy, with a focus on growing sales and achieving leadership of Nutramax products. You’ll work closely with our US team to develop and implement sales and marketing plans, manage key accounts, and build relationships with customers to drive business growth. If you’re a results-driven professional with a passion for e-commerce and a talent for sales and marketing, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Lead the development of our USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com e-commerce strategy and sales plans with key customers in accordance with corporate goals.
* Manage and build relationships with e-commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
* Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
* Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
* Help create and execute annual promotional plans for pet products with customers and execute with excellence.
* Collaborate with Demand Planning to create annual forecasts and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
* Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
* Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
* Advise marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
* Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
* Communicate with other departments within the organization to foster teamwork and effectiveness.
* Understand competitors in specific markets and develop strategies that position Nutramax brands as category leaders.
**Essential Qualifications**
* 5+ years of e-commerce sales and account management experience domestically or internationally
* Commercial awareness, marketing, and sales background preferred
* Pet category experience a plus
* In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
* Strong commercial and analytical skills – extensive experience working with Excel to conduct analysis and detailed sales reports
* Florida travel 30%-40%
* Strong written and oral communication skills
* Proficient in English, second language helpful
* Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted
* Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns
* Proficient in Microsoft suite
**Preferred Qualifications**
* Bachelor’s Degree or equivalent in business or marketing-related discipline
* Minimum of five years related experience and/or training
* Experience working in a fast-paced e-commerce environment
* Strong understanding of e-commerce platforms and technologies
* Experience with data analysis and reporting tools
* Strong leadership and team management skills
**Career Growth Opportunities and Learning Benefits**
At Nutramax Laboratories, we’re committed to helping our employees grow and develop their careers. As an E-Commerce Customer Business Manager, you’ll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and take on new challenges and responsibilities. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Professional development opportunities, including conferences and workshops
* Access to industry-leading e-commerce platforms and technologies
* Opportunities for career advancement and promotion
**Work Environment and Company Culture**
Our Lancaster, SC headquarters is a dynamic and fast-paced environment, with a team of passionate and dedicated professionals working together to drive business growth and innovation. As an E-Commerce Customer Business Manager, you’ll be part of a collaborative and supportive team, with a focus on teamwork, open communication, and mutual respect. We offer a range of benefits and perks, including:
* Competitive salary and bonus structure
* Comprehensive health and wellness benefits
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements and remote work options
* Access to on-site fitness center and wellness programs
* Employee recognition and reward programs
**Compensation, Perks, and Benefits**
We offer a competitive salary and bonus structure, with a range of benefits and perks designed to support your health, wellness, and career growth. As an E-Commerce Customer Business Manager, you can expect:
* Competitive salary range: $80,000 – $120,000 per year
* Bonus structure: up to 20% of annual salary
* Comprehensive health and wellness benefits, including medical, dental, and vision coverage
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements and remote work options
* Access to on-site fitness center and wellness programs
* Employee recognition and reward programs
**How to Apply**
If you’re a motivated and results-driven professional with a passion for e-commerce and a talent for sales and marketing, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, along with any relevant work samples or references, to [insert contact information]. We can’t wait to hear from you!
