About the position
Responsibilities
• Retrieve medical records from healthcare providers and facilities, both in person and remotely, ensuring timely and accurate acquisition.
• Ensure compliance with all federal and state regulations related to medical record retrieval.
• Develop and maintain strong relationships with healthcare providers and facilities to facilitate the retrieval process.
• Review medical records to ensure completeness and accuracy.
• Utilize electronic health record systems to retrieve and store medical records.
• Travel to various locations, including out of town travel as needed.
• Handle on-site and remote support functions.
• Administer Level 1 field support for scanning hardware and software issues.
• Monitor field activity including daily communications, productivity, and retrieval procedures to ensure all work is done correctly and timely.
• Provide guidance, instruction, training, and direction to Chart Retrieval Specialists across multiple regions or states.
• Assist in team building and ensuring teamwork.
• Conduct routine checks on field team’s work including productivity, required deliverables, and quality assurance checks.
• Maintain a detailed and accurate tracking system to monitor the progress of medical record retrieval requests.
• Communicate with internal teams and external clients regarding the status of medical record retrieval requests.
• Participate in the development and implementation of process improvements including software/hardware functionality, testing, and implementation to increase efficiency and accuracy.
• Perform Quality Assurance and Quality Control assessments on requests.
• Identify areas of potential growth opportunity for the company and any process improvements to reduce issues with the client.
Requirements
• Less than High School education required.
• No prior experience required.
Benefits
• 4 weeks of paid training.
• Comprehensive benefits package.
• Career development opportunities.
