Company Overview:
USPS is a leading provider of postal services across the United States, dedicated to delivering mail and packages efficiently and reliably. As part of the USPS team, you will be joining a workforce committed to serving the public and upholding the values of integrity, dedication, and service excellence.
Role and Responsibilities:
The Front Desk Support role is vital in providing excellent customer service to USPS customers and ensuring smooth operations within the office. You will be the first point of contact for visitors and clients, handling inquiries and ensuring that they are directed to the appropriate department.
• Greet and assist customers and visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate department or personnel.
• Assist in scheduling appointments and managing office calendars.
• Ensure that all front desk areas are organized and presentable at all times.
• Process incoming and outgoing mail and packages efficiently.
• Handle customer inquiries, providing accurate information and resolving issues promptly.
• Collaborate with other departments to ensure smooth office operations.
Required Skills and Experience:
• High school diploma or equivalent.
• 1+ years of experience in a customer service or front desk role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and basic office equipment.
Preferred Qualifications:
• Experience with postal services or in a similar environment.
• Familiarity with office management software.
• Fluency in additional languages is a plus.
Compensation and Benefits:
• Competitive salary based on experience.
• Comprehensive benefits package including healthcare, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and holiday pay.
• Employee wellness programs and support.
About USPS:
At USPS, we are proud of our mission to provide reliable and timely mail delivery to all corners of the nation. Our team is dedicated to upholding the values of diversity, equality, and excellence. Join us and become part of a company that supports both its employees and the communities we serve.
Disclaimer:
This is not a job offer from the United States Postal Service (USPS). This post promotes a third-party resource that helps applicants prepare for USPS job applications. USPS does not charge to apply. This role requires applicants to pass an assessment and successfully complete the multi-step hiring process.
How Our Program Helps:
Our program equips you with the tools to secure this position, even if you lack prior experience. For a one-time access fee. you will gain access to tools, resources, and unlimited practice assessments.
• An exclusive, step-by-step guide to the USPS hiring process
• Simulated practice exams with detailed answer explanations
• A webinar covering interview tips to help you succeed
• A job finder tool to locate USPS roles within a 25-mile radius
• Personalized support via email and chat
Apply for USPS Jobs in with Confidence
Do not wait to begin your USPS career as Mail Delivery, Customer Service, Administrative Roles. Our program helps you prepare with practice tests, application guidance, and interview tips. Get ready and apply for USPS jobs in today.
