Overview We’re Inergize Health — a fast-growing cold plunge brand on a mission to dominate the U.S. performance recovery space. Our tubs are trusted by high performers, elite athletes, and even names like Will Smith and Dustin Johnson. We’re hiring a full-time EA & Ops Partner — someone who thrives inside fast-moving startups and knows how to keep chaos under control. You’ll handle customer service, Shopify backend, scheduling, logistics, and the messy, vital behind-the-scenes execution that keeps a DTC brand growing. This is not a chilled VA gig. This is a high-responsibility, high-autonomy role working directly with the founder to move fast and make decisions. If you’ve been the glue inside a 7–8 figure brand (or want to be), we want to meet you. What You’ll Own: Customer Support (Gorgias): Email, live chat, occasional calls Inbox + Calendar: Keep the founder at inbox zero and on track Shopify Backend: Orders, returns, pricing, SKUs, and invoice handling Logistics & Warehouse Coordination: Track repairs, shipping issues, customs docs Social Media Support: Reposts, comment replies, Reddit, basic reels Contractor Management: Track tasks in Notion/Asana, follow up on deadlines Light Design Tasks: Resize, compress, or update images via Canva/Figma System Creation: SOPs, automations, cleanup projects Marketing Ops: Email/SMS support (Klaviyo + GoHighLevel), influencer comms Basic Reporting + Finance Tasks: Chargeback handling, cost inputs, payment follow-ups Must-Haves: Fluent English: Clear written comms and confident on calls/Slack Customer Support Experience: You’ve used Gorgias ticket and call support Shopify Confident: You've managed orders, customers, and products Proactive by Default: You catch and solve problems before they hit the founder Organized + Focused: You thrive in mess but bring order to it Tech-Comfortable: You don’t need handholding in Google Sheets, Notion, etc. Startup Mentality: You move fast, communicate fast, and get sh*t done Timezone Available: Full-time, PST hours — with some weekend availability Bonus Skills (Nice to Have, Not Required): Familiarity with: Notion, Figma, Canva, Asana Experience with: Klaviyo, GoHighLevel Video: Light editing (CapCut, iMovie, etc.) Reddit: Posting/commenting in communities Ecom/agency background or worked directly with a founder before This Role Is Not for You If: You need a slow-paced, instruction-heavy job You’re juggling multiple clients or full-time gigs You want work-life balance over impact You avoid hard conversations or fast deadlines *******Apply Here ***** *******Apply Here ***** Job Types: Full-time, Contract Pay: $1,500.00 - $1,800.00 per month Benefits: Flexible schedule Schedule: Monday to Friday Work Location: Remote