Core Information:
- Company: Workwarp
- Position: SEASONAL Inbound Call Center Agent – Full-time – Remote Position
- Start Date: Immediate openings available
- Location: Remote
- Compensation: a competitive salary
Â
Â
Job Description
Seasonal Inbound Call Center Agent – Full-Time ? Remote Position
Are you an experienced customer service professional with a background in call center operations? We are delighted to present an exciting opportunity that may be a perfect fit for you. This role offers the opportunity to work remotely and is open to qualified candidates nationwide.
Please note that the schedule is subject to change in accordance with business needs. Successful candidates will be required to attend a one-week training session remotely, from Monday to Friday, between 8:00 AM and 5:00 PM CST.
This Role Involves Handling Incoming Customer Inquiries And Ensuring Timely And Accurate Resolution. The Specific Type Of Calls You Will Handle Depends On Your Assigned Line Of Business. Our Call Types Include:
Business Support: Customer inquiries, order fulfillment, online e-commerce
Payment Services: Payroll inquiries, expense and invoice processing, vendor onboarding
Your exceptional communication skills, empathy, and problem-solving abilities will play a crucial role in creating positive customer experiences and maintaining our high service standards.
Job Responsibilities
 Manage a high volume of inbound phone and email contacts, assisting customers with new orders, payroll inquiries, expense/invoice processing, and other service-related concerns.
 Develop and maintain a comprehensive understanding of our systems, policies, and procedures.
 Utilize a “First Call Resolution”” strategy to troubleshoot issues
