Join a culture of excellence and collaboration. We are looking for a Strategic Relationship Manager! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
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Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
Your impact
As a Relationship Manager you are responsible for ensuring your education partners are healthy, happy, successful, and retained.
You will create repeatable and reusable tactics for driving engagement across our university partners’ teams, which could include everything from webinars, email nurture, product hooks, etc. You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success.
You will report to the Manager of Education Success, working closely with customer support, sales, and marketing to deliver a world-class customer experience and drive our business through renewals and… expansions
Your role
Product Knowledge
 Answering questions regarding the Handshake product daily
 Identifying, diagnosing, and helping customers resolve data health issues
 Expanding and deepening product adoption and usage amongst your career center partners
 Gathering, documenting, and sharing best practices on how university partners can better leverage the platform to drive student engagement
 Deeply learning and understanding the career services space (operations, structure, and metrics)
 Consulting with university partners on their workflows to help them adapt their processes to the Handshake product and achieve student success
 Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals
Relationship Management
 Owning the core and executive relationships and ultimate success for a defined segment of university partners
 Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale
 Implementing the program of recurring and on-demand touchpoints with partners
 Transforming, deepening and leveraging relationships at varied levels with partners which may include developing collaborative programs, specialized meetups and tailored presentations upon request
 Maintaining acute awareness of staff make-up at partner schools and ability to assist with the transition of new team members
 60-70% travel required: Conduct on-site visits with all partners and engage in strategic small group gatherings
Partner Success, Health, and Retention
 Ensuring successful implementation for all new partners and partner offices in your book of business.
 Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner
 Tracking detailed subjective health assessments to pair with data-driven account health score.
 Collaborating with Handshake’s Product and Engineering Teams to ensure that customer needs are met in an efficient and timely manner.
 Understanding trends with your accounts via data reporting and dashboards and taking appropriate actions to keep account health high
 Using Industry landscape, current HigherEd trends, historical relationship health and product to articulate/advice /suggest clear actions
Operations and Marketing
 * Helping scale, develop, document and peer-train on internal processes to support users & peers
 Assisting with content creation for marketing collateral to university partners
 Developing the relevant topic, format and audience attendance for targeted programming (meetups) for key Education partners
 Leading tailored presentations for select stakeholders on all 3 sides of the business (students, career services and employers).
Your experience
Overview: This role involves working with a strategic set of schools: building deep relationships and providing thought partnership and consultation in their utilization of Handshake. Additional desired qualifications include: Prior experience with the Handshake Product, commitment to travel 3-4 times per month to conduct onsites with partners and comfort with discomfort and an ability to devise creative solutions.
 Deep understanding of the higher education landscape and in depth product knowledge
 Proven experience with SaaS and/or ability to quickly learn tech stack
 Experience building relationships with customers and navigating complex or difficult conversations
 Experience handling multiple simultaneous priorities
 Excellent communication skills and strong executive presence
 Ability to prioritize workload while maintaining high attention to detail
 Ability to internalize changing messaging and rapidly incorporate into customer convos
 Highly curious with “discovery”” mindset
