Armenia
Full Time
remote
HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the role
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
• IT background preferable.
• Open-minded, eager to learn new knowledge in inventory management and IT.
• Oracle / Postgres DB and SQL queries base knowledge is highly preferable
• Communicative, ready to travel
What you will be doing
• Software installation (Spa and hospitality industry)
• Provide telephonic / remote / onsite support for IT products, QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigation
• Assist with the occasional implementation, testing and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them
• accordingly.
• Log and manage support cases with 3rd parties.
• Business Travel up to 50%
Language requirements:
• English B1+
What we offer you
• Multinational enthusiastic environment.
• Medical insurance
• Motivating remuneration package.
• Wide opportunities for professional growth within our fast-growing company;
• Remote/flexible working.
