Immediate Hiring: Customer Service Associate

Role Snapshot:

• Start Date: Immediate openings available
• Company: Workwarp
• Compensation: a competitive salary
• Position: Customer Service Associate
• Location: Remote

 

 

Customer Service Associate Responsibilities:
• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries…
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Customer Service Associate Requirements:
• High school diploma, GED, or suitable equivalent.
• 1+ years of customer service experience, preferably in a related field.
• Successful completion of provided training.
• Proficient computer skills.
• Experience with CRM preferred.
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.
• Ability to sit at a desk for extended periods.

Company Description:

KPMG International Limited is an Anglo-Dutch multinational professional services network, and one of the Big Four accounting organizations Apply Job!

 

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