Job title: Infrastructure Engineering Sr Advisor (Genesys) – Bloomfield, CT in Bloomfield, CT at Lorven Technologies
Company: Lorven Technologies
Job description: Our client seeks an Genesys Engineer for a Long Term project in Bloomfield, CT . Below is the detailed requirementTitle: Genesys EngineerLocation : Bloomfield, CT (Remote)Duration: 12 Months (W2)Job Description:Bachelor’s degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum ExperienceJob Description:
- 7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.
- Advanced Contact Center Call Flows and script design.
- Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration.
- Basic knowledge of Avaya and Cisco end point integration.
- Must have experience in Genesys Voice, Email, SMS, and Chat Routing.
- Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.
- Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
Must Haves:
- Must have experience in Genesys services including Voice, Email, SMS, and Chat Routing.
- Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
- Advanced Contact Center Call Flows and script design preferably with Cisco, Avaya and Genesys platforms
Software Knowledge:
- Genesys eservices
- Genesys Framework (CME)
- Genesys Routing Design
- Genesys IVR
- Genesys Web Services (GWS)
- Orchestration Routing Solution (ORS)
- Composer
- Interaction Concentrator
- CC Pulse
- GVP 8.5
- SIP, MCP
Operating Systems:
- Windows
- Linux
Databases:
- SQL Server
- Oracle
- Cassandra
Expected salary:
Location: Bloomfield, CT
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