We are seeking a skilled ITSM ServiceDesk+ Administrator for a 6-month contract role. The ideal candidate will provide support to our team by ensuring the ServiceDesk+ platform operates effectively while also assisting with relevant reporting, metrics, and incident/request management. This position is critical to maintaining smooth IT operations and supporting 3rd-party outsourcing partnerships.
Responsibilities:
• Administer, configure, and optimize ServiceDesk+ for incident management, request fulfillment, and reporting.
• Generate and analyze metrics and KPIs to track performance and improvement opportunities.
• Provide hands-on assistance with platform implementation and ensure adherence to ITSM best practices.
• Coordinate with a 3rd-party help desk team and collaborate with the Ireland-based manager.
• Facilitate Jira-based sprint/scrum operations, supporting software development teams when needed.
• ITSM support experience, specifically with ServiceDesk+ (required).
• Jira expertise (preferred).
• IT background with knowledge of reporting tools, request/incident management, and KPI-focused metrics.
• Capability to work independently and support fully implemented systems.
• Strong communication skills for collaboration with local and remote teams.
