Job Summary:
Join our team as a Delivery Experience Champion – Customer Service Ambassador and play a vital role in delivering exceptional customer experiences at our delivery stations. As a key member of our customer service team, you will be responsible for providing real-time support to customers, resolving issues, and ensuring timely package delivery. If you’re passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you!
Key Responsibilities:
- Provide exceptional customer service through direct communication with customers via phone, email, and in-person interactions.
- Empathize with and prioritize customer needs to ensure timely resolution of issues.
- Uphold company values and maintain a customer-centric approach in all interactions.
- Resolving issues and setting appropriate expectations with customers in a clear and concise manner.
- Compose grammatically correct and accurate written responses to customer issues.
- Approach problems logically and make quick, effective decisions on behalf of the customer.
- Work a flexible full-time schedule (40+ hours per week) to meet the demands of the role.
Requirements:
- High School diploma or equivalent.
- Previous experience in customer service, preferably in a fast-paced environment.
- Ability to effectively prioritize work time to ensure efficiency and meet customer needs.
- Experience with Windows Operating Systems and Microsoft Outlook.
- Familiarity with multiple web browsers, database searching, and instant messenger tools.
Nice-to-Haves:
- Bachelor’s degree or equivalent work-related experience.
- Proficiency in verbal and written communication skills.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Ready to Join Our Team?
If you’re passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply today and let’s build the future together.
