Job Summary:
We’re seeking a highly skilled and experienced Director of Client Services to join our team at Workwarp. As a key member of our organization, you will be responsible for driving the delivery of exceptional client experiences, ensuring seamless execution, and fostering strong relationships with our clients. If you’re a motivated and results-driven professional with a passion for client satisfaction, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Partner with cross-functional teams, including Project Management and Production Planning, to review capacity, team deliverables, and performance.
- Provide strategic direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources.
- Review and analyze client performance on a weekly basis, identifying risk areas and collaborating with team members to address concerns.
- Act as a client escalation point for service delivery concerns, providing oversight and driving delivery of key initiatives.
- Develop and deliver operational performance reports to client leadership teams, highlighting successes, risks, and needs.
- Conduct regular strategy meetings with the Customer Success team to review client activity, needs, and performance.
- Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables.
- Manage team members through regular 1:1 meetings, reviewing work, processes, and other team member needs to ensure successful execution.
- Develop and implement training programs for new team members, aligning resources as needed to support their growth and development.
- Ensure the team is executing against Annual Enrollment related activities and proactively engaging clients and internal teams as needed.
- Participate in sales finalist meetings and collaborate with the sales team on prospect visits and scope of services presentations.
- Engage in ongoing educational opportunities to stay up-to-date on product releases, updates, and system functionality.
Requirements:
- 8+ years of progressive experience working with brokers, carriers, and clients in the Benefit Administration arena.
- Bachelor’s Degree in Management, Communication, or a similar field preferred.
- Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred.
- Highly motivated, confident, energetic, and positive attitude.
- Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders.
- Excellent communication skills, both verbal and written, with the ability to interact with various clients, company personnel, and team members.
- Resourceful and creative problem-solving skills, with the ability to work constructively with team members to find solutions.
- Comfortable with learning new technology and communicating effectively with clients.
- Desire to learn about the newest cutting-edge technology and passion for continuous learning.
- Availability to travel up to 15%.
What We Offer:
- A competitive salary range of $80,000 to $154,000 per year, based on education, experience, knowledge, skills, and abilities.
- Eligibility to participate in the annual bonus plan.
How to Apply:
If you’re ready to take on this exciting challenge and become a vital part of our success story, apply now and let’s discuss how you can make a meaningful impact at Workwarp.
