Job Description:
We are seeking an experienced and skilled IT Help Desk Support Specialist to join our team in the private healthcare sector. As the first point of contact for all IT-related queries, you will provide exceptional technical support, training, and guidance to our users. If you have a passion for delivering outstanding customer service and a keen interest in IT, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide IT support, training, and orientation for new and existing technology users via phone, live chat, or in-person support
- Troubleshoot and resolve technical issues in a timely and efficient manner, following best practices and adhering to Service Level Agreements (SLAs)
- Maintain the security, integrity, and availability of our IT infrastructure, ensuring the confidentiality of sensitive data
- Document daily tasks, training, and support sessions to inform the department and organization of IT support needs
- Maintain accurate records of hardware and software inventory, and assist with maintaining information security through controlled hardware or software installation and staff education
- Collaborate with a team of installation, network, security, and support specialists to ensure seamless IT operations
- Stay up-to-date with the latest technology trends and advancements, attending workshops and continuing educational courses to enhance your skills and knowledge
Requirements:
- Recognized industry certification(s) in IT support or a related field
- Minimum 2 years of experience in an IT support role or technology field
- Proficiency in Microsoft Office 365, Windows 11, and experience with Dell/HP and Canon hardware
- Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders
- Strong analytical and problem-solving skills, with the ability to work under pressure to meet targets and goals
- Experience in the healthcare sector is desirable, with knowledge of industry-specific regulations and standards
What We Offer:
- Competitive salary: £15.50-£16.80 per hour
- Full-time or temporary contract opportunities available
- Day shift, Monday to Friday, with the ability to commute or relocate to London, Greater London
- Opportunities for professional development and growth within a dynamic and supportive team
Take the Next Step:
If you are a motivated and customer-focused IT professional looking for a new challenge, please apply now to join our team. We look forward to discussing how you can contribute to our success story.
