Job Description:
We’re seeking an exceptional Product Manager to join our team and drive the development of innovative community support channels and experiences. As a Product Manager, Community Support, you will play a crucial role in crafting and executing product roadmaps, launching new features, and ensuring the success of our products throughout their life cycle.
About the Role:
In this position, you will be responsible for representing the voice of the user and collaborating with cross-functional design and engineering teams to build seamless support experiences for our guests and hosts. Your goal will be to create the easiest-to-use support experience anywhere, enabling us to deliver world-class service at scale.
Key Responsibilities:
- Drive product vision, strategy, and roadmap for community support channels and experiences
- Craft and iterate on product marketing strategies, synthesizing insights from customers, research, industry trends, and more
- Build alignment across product teams and cross-functional partners, guiding teams through business pivots and managing expectations
- Role model open communication and curiosity, implementing feedback to increase communication and inclusivity across teams
- Autonomously craft clear, concise product narratives that influence stakeholders and drive impact
Requirements:
- 8+ years of product management experience, with a proven track record of product leadership in cross-functional environments
- Experience creating product messaging and delivering to customers and the media
- Demonstrated inbound and subject matter expertise, with the ability to build compelling customer-focused stories
- Strong data analysis and business acumen, with the ability to drive execution across teams in a fast-paced environment
What We Offer:
We provide a competitive salary range of $192,000 – $235,000 USD, bonus, equity, benefits, and Employee Travel Credits. Our job titles may span more than one career level, and the actual base pay is dependent on factors such as training, transferable skills, work experience, business needs, and market demands.
How to Apply:
If you’re ready to take on this challenge and become a vital part of our success story, apply now and let’s discuss how you can shape the future of user experience.
