Join our mission to create a safer world as an ASG Support Technician, where you'll play a vital role in delivering exceptional customer experiences and resolving complex technical issues. As a remote team member, you'll have the flexibility to work from anywhere in the US, while being part of a dynamic team that's shaping the future of public safety technology. At Motorola Solutions, we're driven by a shared purpose to help people be their best in the moments that matter. Our Video Analysis as a Service (VaaS) company is a leading provider of data and image analytics for vehicle location, and we're seeking a skilled ASG Support Technician to join our team. As a Tier 2 support specialist, you'll provide top-notch technical support to our customers, troubleshooting and resolving issues related to software and hardware equipment, including laptops, servers, and LPR camera systems. Your responsibilities will include: Providing excellent customer service via phone, email, and in-person support Independently troubleshooting and resolving complex technical issues Installing and supporting software and hardware equipment Maintaining detailed documentation of customer interactions and troubleshooting steps Collaborating with internal teams to ensure seamless customer experiences Participating in on-call rotations and monitoring chat sessions to support other team members We're looking for candidates with: 2+ years of networking and/or customer service experience Associate's degree in a relevant field or equivalent work experience Strong technical skills, including experience with software and hardware equipment Excellent communication and problem-solving skills Ability to work in a fast-paced, dynamic environment and adapt to changing priorities What we offer: Competitive salary and incentive bonus plans Comprehensive benefits package, including medical, dental, vision, and 401K matching Generous paid time off and holiday packages Opportunities for professional growth and development A dynamic and inclusive work environment that values diversity and employee well-being Our overnight shift schedule: Wednesdays, Thursdays, Fridays, and Saturdays from 11:00pm to 9:30am Central Time Sundays, Mondays, Tuesdays, and Wednesdays from 11:00pm to 9:30am Central Time Must be available to change shifts due to business needs Ready to join our team? Apply now and take the first step towards a rewarding career with Motorola Solutions. We're committed to creating a safer world, and we want you to be a part of it. Apply for this job