Join our team as an Availability Manager (TM1) in the Government sector and enjoy the freedom and flexibility of a remote role! We’re seeking a highly skilled and motivated individual to drive success in our operations team. As an Availability Manager, you will play a critical role in ensuring service levels and objectives are met, and you will be rewarded with a competitive salary package, commensurate with experience, ranging from $79,300 to $112,500 yearly.
AT&T Global Public Sector is a trusted provider of secure, IP-enabled, cloud-based, network solutions and professional services to the Federal Government. We’re dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.
Job Description:
As an Availability Manager, you will report to the Operations Lead and supervise the 24×7 centralized operations staff in activities associated with the identification, prioritization, and resolution of operational issues. Your key responsibilities will include:
- Implementing moderately complex core business processes and assisting in process improvement initiatives to enhance customer service
- Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs
- Evaluating employees to enhance their performance, development, and work product, and addressing performance issues
- Preparing daily reports on incidents, changes, and problem tickets, as well as SLA status
- Preparing summary reports on major incidents occurring on shift
- Preparing Operations Center scheduling
Requirements:
To be successful in this role, you will need:
- Three years of experience in programs and contracts of similar scope, type, and complexity
- A Bachelor’s degree in engineering from an accredited college or university (or four years of additional network engineering experience)
- Strong time management, communication, interpersonal, and presentation skills
- Strong troubleshooting and technical skills in networking and desktop support
- Experience with enterprise management monitoring tools (such as HP Openview, Solarwinds, or Splunk) and ITSM tools (such as Remedy, Service Now, Service Manager, or equivalent)
- TS/SCI with polygraph clearance required
What We Offer:
At AT&T, we offer a comprehensive benefits package, including:
- Medical, Dental, and Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave
- Adoption Reimbursement
- Disability Benefits
- Life and Accidental Death Insurance
- Supplemental benefit programs
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts on AT&T mobility plans and accessories
How to Apply:
If you’re ready to join our team and take your career to the next level, apply today!
We Want to Hear From You!
If this role sounds like a perfect fit, don’t hesitate to apply. We can’t wait to hear from you and explore how you can contribute to our team’s success.
