Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advocate. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, resolving their billing, technical, and service-related queries, and offering a wide range of products and services to strengthen customer relationships. This is a remote opportunity with the option to work from our San Marcos office.
About Us:
At Astound Broadband Powered by Grande, we are committed to taking care of our customers and each other. We believe in fostering a positive and fun work environment that motivates our employees to provide exceptional customer service. Our company values diversity, inclusivity, and mutual respect, and we strive to create an environment where all employees feel valued and supported.
Responsibilities:
* Answer customer inquiries via phone and provide resolutions to billing, technical, and service-related issues
* Offer a wide range of products and services to strengthen customer relationships and drive sales
* Provide exceptional customer service and ensure high levels of customer satisfaction
* Work in a fast-paced, dynamic environment and adapt to changing priorities and processes
* Collaborate with colleagues to achieve team goals and objectives
Requirements:
* Minimum 1 year of prior customer care experience
* Sales and/or technical experience in a service environment (preferred)
* High school diploma or equivalent required
* Excellent verbal and written communication skills
* Ability to multi-task and work in a fast-paced environment
* Comfortable working with computers and technology
* Flexibility to work a variety of hours, including evenings, weekends, and holidays
What We Offer:
* Competitive salary and benefits package, including:
+ Health, vision, life, and dental insurance
+ Retirement options
+ Ample time off allowance
* 9 weeks of comprehensive training on customer service skills and our products and services
* Opportunity to work from home or our San Marcos office
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
Work-from-Home Requirements:
* Dedicated, private room in your home that is quiet during work hours
* Internet connection of 50 MB or more, hard-wired (Ethernet connected) from the modem to your company PC
* Company-provided computer equipment
* Desktop work surface with room for 2 PC monitors
* Personal cell phone with security application
* Virtual work environment via company-provided webcam during all working hours
How to Apply:
If you are a motivated and customer-focused individual looking for a new career opportunity, please apply now! We are an Equal Opportunity Employer and welcome applications from diverse candidates.
Equal Opportunity Employer:
Astound Broadband Powered by Grande is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
