Position Overview: Job Title: Customer Experience Specialist Company: Chewy, America's #1 Pet Pharmacy Compensation: Competitive salary and benefits package Location: Remote (must reside in Kentucky, within 90 miles of Louisville) Start Date: Immediate openings available We're on the hunt for a passionate and customer-focused individual to join our team as a Customer Experience Specialist! As a remote employee, you'll have the opportunity to work from the comfort of your own home and make a real difference in the lives of pet parents across America. Why You'll Love Working with Us: Competitive pay and benefits package Opportunity to focus on excellence and take pride in delivering exceptional customer experiences Inclusive and supportive culture that values diversity and recognizes individual contributions Empowerment to build, grow, and unleash your full potential Your Role: Engage with pharmacy customers via inbound calls and other communication platforms, providing solutions and support on a variety of topics Research and problem-solve to determine appropriate solutions for customers, with a focus on delivering exceptional experiences Go above and beyond to "wow" our customers, providing critical thinking and creative solutions while adhering to high safety and regulatory standards Requirements: 1-2 years of experience in a customer-focused environment Excellent communication and interpersonal skills Ability to multi-task, think critically, and work in a fast-paced environment Flexibility to shift schedule and work overtime as needed Must be able to pass a background check for KY Rx Tech license We're Committed to Diversity and Inclusion: Chewy is an equal opportunity employer and values diversity and inclusion of all Team Members. If you have a disability or require accommodations during the application process, please contact
[email protected]. Ready to Join Our Team? If you're passionate about delivering exceptional customer experiences and making a difference in the lives of pet parents, we want to hear from you! Apply Now Apply for this job