Key Job Details:
- Company: The National Domestic Violence Hotline
- Location: Remote (must live in Austin, TX or surrounding area)
- Position: Phone Services Advocate (Overnight Shift)
- Compensation: $20.09/hour (plus shift and language differential)
- Start Date: Immediate openings available
Are you passionate about creating a world where all relationships are healthy and free from violence? Join our mission-driven organization as a Phone Services Advocate and make a difference in the lives of survivors of relationship abuse.
As a Phone Services Advocate, you will be the heart of our mission, responding to incoming calls from survivors, supporters, service providers, and the public. You will provide anonymous and confidential services, including emotional support, vital information, and resources to empower callers. Your work will contribute to the larger movement to end relationship abuse and create healthy, violence-free communities.
Why Join Us?
- Impactful Work: Create real change in the lives of individuals and families
- Mission-Driven Culture: Be part of a supportive, collaborative team committed to building a future where all relationships are healthy
- Professional Growth: Gain valuable experience and training in crisis intervention, advocacy, and trauma-informed care
- Diversity and Inclusion: Celebrate diversity and strive to create an inclusive environment where everyone feels valued
Essential Duties & Responsibilities:
- Provide advocacy services with a social justice and racial equity lens
- Utilize critical thinking and strategic questioning skills to assess and respond to contacts
- Collect and record required caller information into the database system
- Maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships
- Respond with compassion and awareness to people of various diverse backgrounds and identities
Requirements:
- High school diploma or equivalent
- Minimum of one year of continuous work experience in customer service, social services, call center, or related work
- Experience with computers and proficiency in Microsoft Windows, Office 365
- Working knowledge of intimate partner violence and healthy relationships
- Demonstrated ability to respond with empathy and compassion to victims in crisis situations
Preferred Qualifications:
- Bilingual in English and Spanish
Other Requirements/Working Conditions:
- Primarily remote position based in Austin, TX
- Must have a home workspace that is confidential, secure, and free from distraction
- Prolonged sitting or standing using a keyboard, phone, and computer
Ready to Make a Difference?
Apply now to join our team as a Phone Services Advocate and be part of the movement to end relationship abuse. This is a low-stress role with great rewards, and we welcome reliable and willing individuals to learn and grow with us.
