Unlock a World of Endless Possibilities and Deliver Unparalleled Travel Experiences
Imagine a career where you get to craft unforgettable journeys, surpass customer expectations, and be the face of a renowned brand. As a Premium Cruise and Custom Vacation Consultant at American Express, you’ll embark on a rewarding journey, leveraging your passion for travel to design tailored experiences that leave lasting impressions on our discerning Platinum Card Members.
About the Role:
In this critical frontline position, you’ll be the primary point of contact for our premium card members, delivering world-class customer service in a high-volume, in-bound travel call servicing environment. Your day will be filled with exciting opportunities to:
- Design unique travel and lifestyle experiences, expertly booking cruises, custom vacations, hotels, flights, and transportation arrangements worldwide
- Build long-lasting relationships through exceptional listening and communication skills
- Network with destination and supplier partners to provide extraordinary, perfectly implemented experiences
- Communicate new and existing product offerings, value propositions, and Membership benefits to Card Members
- Embark on a journey of continuous learning and growth, with industry-leading training and ongoing coaching
What We’re Looking For:
To succeed in this role, you’ll need:
- Minimum 1 year of cruise, custom vacations, or agency experience
- Proficient understanding of world geography and emerging travel destinations
- Resilience, composure, and a positive attitude in a fast-paced environment
- Strong time management, multi-tasking, and technical skills
- Natural communication and listening skills, with the ability to adapt to diverse situations
- Flexibility to work shifts, including evenings and weekends
What We Offer:
In return for your expertise and dedication, you’ll enjoy:
- Competitive hourly salary ($20.00 – $28.85) + bonus + benefits
- Comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits
- 6% Company Match on retirement savings plan and free financial coaching
- Flexible working model with hybrid, onsite, or virtual arrangements
- 20+ weeks paid parental leave and free access to global on-site wellness centers
- Career development and training opportunities to help you grow and thrive
Join Our Team:
At American Express, we’re committed to fostering a culture of diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we welcome applications from talented individuals from all backgrounds. If you’re passionate about delivering exceptional customer experiences and are ready to take your career to the next level, we encourage you to apply.
Apply Now and Embark on an Unforgettable Journey
