Job Highlights: Compensation: a competitive salary Company: Workwarp Location: Remote Start Date: Immediate openings available Position: Contact Center Operations Manager - Remote   Description The purpose of this role is to assist with the development, implementation, and improvement of contact center day-to-day operations for inbound technical support and customer service. This is a 100% work-at-home position for a temporary assignment, scheduled from approximately 12/1 to 5/1... Company Culture and Environment At Teleperformance, we are committed to creating an environment where employees feel valued, inspired, and supported. We promote a culture of inclusion and diversity, ensuring that everyone feels welcome and valued in our workplace. Career Growth and Development Opportunities We believe in providing continuous growth opportunities for our employees, encouraging them to bring their best selves to work every day while supporting their professional development within a dynamic and supportive environment. Detailed Benefits and Perks  Paid Training  Competitive Wages  Full Benefits (Medical, Dental, Vision, 401k, and more)  Paid Time Off  Employee wellness and engagement program Compensation and Benefits This role offers competitive wages and a comprehensive benefits package designed to support your health, well-being, and work-life balance. Why you should apply for this position today By applying for this role, you will be part of a dedicated team that values ethical conduct, operational excellence, and professional growth, allowing you to make a significant impact in the industry while enjoying a flexible work environment. Skills  Strong verbal, listening, and written communication skills  Excellent TOPS implementation skills  Proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions  Strong leadership and management capabilities Responsibilities  Develop and implement operational practices promoting positive employer-employee-client relationships  Manage compliance and reporting for all center operations  Oversee day-to-day contact center operations and business planning  Promote the highest standards of ethical and professional conduct  Continue liaison efforts with various departments including Account Management, Quality Assurance, and IT  Perform other related duties and assignments as required Qualifications  BachelorÂs degree from an accredited college or university or equivalent work experience  Two to three years of contact center management experience  Currently a supervisor or above with excellent program management skills  Experience managing programs with varying service objectives Education Requirements BachelorÂs degree from an accredited college or university or equivalent work experience. Education Requirements Credential Category BachelorÂs degree or equivalent experience. Experience Requirements  Minimum of two years of call center management experience  Experience managing multiple programs concurrently is preferred  Experience with strategic development and implementation, especially in operating policies and procedures Why work in Florida, FL Florida offers a diverse culture, beautiful weather year-round, and numerous recreational activities. With its rich history, vibrant communities, and a dynamic job market, Florida is an attractive state for both personal and professional growth Apply Job!  Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.