Embark on an exciting journey with us! We’re seeking a highly motivated and customer-focused individual to join our team as an Online Customer Service Representative. This role offers a hybrid work model, combining the flexibility of remote work with collaborative time in our office. As a key member of our team, you’ll leverage your diverse skillset to drive success and enjoy a competitive salary.
Job Summary:
We’re looking for an enthusiastic and customer-centric Entry-Level Online Customer Service Representative to provide exceptional support to our customers through various digital channels, including email, chat, and social media. If you’re passionate about delivering outstanding customer experiences and have a strong desire to learn and grow, we want to hear from you!
Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner, ensuring prompt resolution and high customer satisfaction
- Resolve customer complaints and issues with empathy and effective solutions, utilizing your problem-solving skills to turn negative experiences into positive outcomes
- Provide accurate and up-to-date information about our products and services, leveraging your knowledge and resources to educate and support our customers
- Utilize our knowledge base and resources to troubleshoot and resolve issues, collaborating with internal teams to resolve complex customer issues and drive continuous improvement
- Meet or exceed customer satisfaction and productivity targets, consistently striving for excellence and demonstrating a commitment to our customers and our team
Requirements:
- 0-1 year of experience in customer service or a related field, with a strong foundation in communication, problem-solving, and time management skills
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred, with a focus on continuous learning and professional development
- Excellent communication, problem-solving, and time management skills, with the ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in computer software and technology, with a reliable internet connection and dedicated workspace
Preferred Qualifications:
- Experience with customer relationship management (CRM) software, with a strong understanding of industry-specific products and services
- Knowledge of industry-specific products and services, with certification in customer service or a related field (an asset)
What We Offer:
- Competitive hourly rate ($18.00 – $49.00/hour) and comprehensive benefits package, with opportunities for professional development and growth
- Opportunity to work with a dynamic team, with flexible remote work arrangements and access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance, with a focus on continuous learning and improvement
Available Shifts and Compensation:
We have available shifts all days of the week, with a competitive hourly rate of $18.00 – $49.00/hour.
About Supreme Mechanical Services:
Supreme Mechanical Services is a dynamic and growth-oriented organization, seeking a self-driven, motivated, and trustworthy individual to join our team. Learn more about us at www.suprememechanicalservices.com.
Are You the One We’re Looking For?
If you’re a talented and customer-focused individual with a passion for delivering exceptional experiences, submit your application without delay. We’re eager to hear from you and explore how you can contribute to our team’s success.
