OverviewMust live in the State of Georgia.Licensed Insurance Agent – Customer Service – Property and Casualty or Personal LinesQualfon is hiring Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives to field inbound communication from our client’s members. The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling.Hourly pay rate – $22.50Our Mission:Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.Further your education and earn a college degree through our Qualfon University scholarship programFREE access to personal and professional support through the Qualfon Care Coaches’ programMedical, dental benefits, vision, and life & accident insurance for full-time employeesCompetitive wagesPaid time offWe lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & ValuesQualfon is dedicated to ensuring all team members have Fun@Work!ResponsibilitiesIn this position, you will field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs. No cold calling.Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.Begin by thoroughly understanding the customer’s need. This may involve asking clarifying questions to gather more information. Utilize resources to conduct research and present the customer with a resolution.Understand members’ life events that may offer sales cuesCorrespond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendationsResponsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasksAdhere to performance metrics and quality standardsOur Representatives are experts in recommending excellent solutions.QualificationsHigh-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.Upload speed of 5 Mbps; Download speed of 50 MbpsThe Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.Qualfon will provide all or some of the equipment needed based on the employees’ request.Additional Requirements:You must reside in the state of Georgia.Active Resident Property and Casualty or Personal Lines LicenseMinimum 1 year of customer service experience required1 year of call center experience is requiredHigh School diploma or GED requiredVeterans and their family members are encouraged to applyStrong written and verbal communication skillsProfessional, articulate voice and listening skillsMaintain member privacyInternet & research skills: ability to research and quickly become an expert in a variety of subjects.Computer savvy and can resolve minor technical issues with minimal assistanceTyping 25 words per minute with 90% accuracyAbility to critically think through situations and solutionsEnjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitudeSelf-motivated and able to work independently and adhere to assigned schedule with minimal assistanceAt ease with multi-tasking in several computer applications at once while holding a conversation with a customerEQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a [email protected] to discuss reasonable accommodations.Pay RangeUSD $22.50 – USD $22.50 /Hr.
