As a Maintenance & Facilities Lead, you will help to establish the standards of service and quality in maintenance activities across the Region and then lead by example in performing the required maintenance, repair, troubleshooting, problem solving, and management of maintenance projects. You will be instrumental in the selection, hiring, and onboarding of maintenance teammates, and provide coaching and development support to maintenance personnel. You will be expected to apply advanced knowledge and experience to daily challenges, practice preventative maintenance, and model best-in-class, customer-centric behaviors. Your responsibilities will include, but are not limited to, achieving operational excellence in overseeing maintenance projects, managing infrastructure operations, and ensuring consistency in community appearance standards.
Responsibilities
Infrastructure Management
Schedule and oversee maintenance projects and emergency repairs
Maintain a focus on home readiness and shortening inventory timelines
Communicates utility infrastructure issues to the Community Manager and Regional Vice President
Ensure Cap-Ex projects are successfully initiated, progress monitored, and completed in a timely, quality, and cost-effective manner
Respond to emergency calls as needed during and after office hours
Review NOI variance reports, identify issues that may lead to poor financial performance, and report to the proper channels
Coordinate in-house rehabs or the management of outsourced rehab vendors
Team Support/Leadership
Provide regular maintenance training and development to maintenance staff
Participate in selecting/hiring, onboarding, and ensuring that all Homes Technicians receive proper training and are set up for success
Consistently execute Havenpark’s standard operating procedures (SOPs) and policies to achieve full operational excellence
Demonstrate Havenpark’s core values through interactions with staff and leadership
Align on company priorities and communicate with team members at all levels regarding goals and progress against priorities
Provide ongoing support to the maintenance teams within assigned areas
Consistency in Community Appearance & Standards
Ensure communities are on a routine, pre-approved schedule and are clean, safe, and well-maintained
Reinforce company standards and expectations to identify opportunities and correct deficiencies within the communities that impact property presentation
Assist and support community events, including spring/fall clean-up, re-launch events, etc.
Ensure standards are set regarding the proper use, clean-up, and storage of tools and equipment.
Qualifications
Education: You have a high school diploma or GED. An associate’s degree is preferred but not required. Additional certifications in plumbing, HVAC, or Project Management are preferred.
Experience: You have 10+ years of experience in infrastructure, project management, or in a construction environment. In addition, you have 2+ years of experience in multi-family home property management. Manufactured home experience is a plus.
Physical Demands: This position will require standing, walking, exposure to outside weather conditions, and the ability to lift or move 50+ pounds
Skills: You have strong organizational skills and attention to detail to ensure timely follow-up to deadlines. In addition, you have excellent written and verbal communication skills. You have the leadership skills to direct, lead, coach, and support others.
Additional Requirements: You can pass a criminal background check, have a valid driver’s license, and have a good driving record.
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