About the position
Responsibilities
• Proactively engage with residents regarding lease expiration dates to negotiate and secure lease renewals.
• Execute weekly renewal messaging to residents with expiring leases.
• Draft, review, and execute all lease renewals, ensuring compliance with required items such as updated pet records and parking charges.
• Partner with the marketing team to develop and launch social media content for assigned properties.
• Serve as an active Social Media Ambassador for Berkshire and assigned communities.
• Monitor resident and prospect ratings and reviews on social media platforms, identifying and summarizing positive and negative themes.
• Collaborate with onsite teams to launch resident retention programs and coordinate resident appreciation events.
• Promote the Berkshire Perks Program within assigned communities.
• Assist residents via phone, email, and in person with questions and service requests, ensuring resident satisfaction.
• Maintain awareness of competitive advantages of assigned communities and contribute ideas for marketing and improving resident satisfaction.
• Draft and send resident communications through email and other platforms, ensuring adherence to branding standards.
• Maintain awareness of local market conditions and trends, and shop competitor communities as assigned.
• Develop an understanding of Yieldstar Rent Revenue Management Systems and collaborate with the revenue management team as needed.
• Assist the Property Manager and other team members in preparing reports and market surveys.
• Manage and communicate lease renewal and resident feedback data and metrics.
• Attend meetings and complete all assigned training sessions as required.
Requirements
• High School diploma or equivalent highly preferred.
• At least 2 years of experience in a leasing or property management position within the multifamily residential real estate industry.
• Ability to utilize Microsoft Suite Office Products (Word, Outlook, Excel, etc.) and the internet to perform job functions.
• Strong written and oral communication skills, demonstrating proper usage of grammar and spelling.
• Knowledge of all aspects of resident retention strategy and social media posting.
Benefits
• Comprehensive health and wellness programs.
• Incentives promoting physical, mental, financial, and behavioral wellbeing.
• Diversity, equity, inclusion, and belonging initiatives.
