About the position Responsibilities • Proactively engage with residents regarding lease expiration dates to negotiate and secure lease renewals. • Execute weekly renewal messaging to residents with expiring leases. • Draft, review, and execute all lease renewals, ensuring compliance with required items such as updated pet records and parking charges. • Partner with the marketing team to develop and launch social media content for assigned properties. • Serve as an active Social Media Ambassador for Berkshire and assigned communities. • Monitor resident and prospect ratings and reviews on social media platforms, identifying and summarizing positive and negative themes. • Collaborate with onsite teams to launch resident retention programs and coordinate resident appreciation events. • Promote the Berkshire Perks Program within assigned communities. • Assist residents via phone, email, and in person with questions and service requests, ensuring resident satisfaction. • Maintain awareness of competitive advantages of assigned communities and contribute ideas for marketing and improving resident satisfaction. • Draft and send resident communications through email and other platforms, ensuring adherence to branding standards. • Maintain awareness of local market conditions and trends, and shop competitor communities as assigned. • Develop an understanding of Yieldstar Rent Revenue Management Systems and collaborate with the revenue management team as needed. • Assist the Property Manager and other team members in preparing reports and market surveys. • Manage and communicate lease renewal and resident feedback data and metrics. • Attend meetings and complete all assigned training sessions as required. Requirements • High School diploma or equivalent highly preferred. • At least 2 years of experience in a leasing or property management position within the multifamily residential real estate industry. • Ability to utilize Microsoft Suite Office Products (Word, Outlook, Excel, etc.) and the internet to perform job functions. • Strong written and oral communication skills, demonstrating proper usage of grammar and spelling. • Knowledge of all aspects of resident retention strategy and social media posting. Benefits • Comprehensive health and wellness programs. • Incentives promoting physical, mental, financial, and behavioral wellbeing. • Diversity, equity, inclusion, and belonging initiatives. Apply tot his job